Frequently asked questions

Choose the experience, the date and the number of people, fill in your details and pay the deposit with Mercado Pago. You'll get instant confirmation by email and WhatsApp.

The deposit is a percentage of the total, shown when you book. You can pay the balance online or on the day of the tour.

Online, all Mercado Pago methods (credit cards, debit cards, account balance). In person, cash or bank transfer.

Yes. Our cancellation policy applies depending on how far in advance you let us know. If the agency cancels the departure (for example, due to weather), you can reschedule at no cost or request a refund.

Each experience shows the minimum age and difficulty level. If you have questions, message us.

Each experience tells you what to bring. In general: comfortable clothes, suitable footwear, sunscreen, a cap and water.

Yes, you can write to us in Spanish, English or Portuguese.

If you purchased online, you have 10 calendar days to cancel the purchase under current Argentine regulations. You can do so through the "Withdrawal button" link at the bottom of the site.